Dr. Randy Young
Degree Award Date
Appeasement Offering, apologies, accounts, Gender, Forgiveness, Trust
Psychology | Social Psychology
As appeasement offerings for social transgressions, apologies and accounts convey different levels of personal responsibility. Apologies focus on the transgressor whereas accounts focus on the situation. Participants were initially assessed on preference of the two appeasement offerings. Consistent with Goffmanian 'face-saving' theory, participants preferred to offer accounts rather than apologies. Contrary to our predictions, they also preferred to receive accounts rather than apologies. Participants were then asked to indicate levels of forgiveness and trust of either a male or female transgressor offering either an apology or an account. The interaction between gender and type of appeasement offering is consistent with Hochschild's notion of 'status shields.'
Woodward, Madalyn, "How to Say 'I'm Sorry': The Effects of Type of Appeasement Offering and Gender on Forgiveness and Trust" (2009). Honors Projects. 165.