Document Type

Honors Project

First Advisor

Betty Hoge

Degree Award Date

Spring 2009


Healthcare, Delivery, Total Quality Management, hospital administration, literature review


Health and Medical Administration | Health Services Administration | Health Services Research | Medicine and Health Sciences


The purpose of this Honors Project is to examine a growing issue at the forefront of hospital administration: how to focus on quality improvement in healthcare. The literature reviewed to date reveals certain issues which consistently are identified as stumbling blocks to achieving satisfactory levels of quality in healthcare facilities; namely, cleanliness, physician handwriting, and admittance of mistakes. This project will identify and extend the existing literature regarding feasible solutions to these issues and will develop a model to trace the impact of an error within healthcare facilities (emphasizing hospitals) to show its exponential effects. Total Quality Management (TQM) approaches, including but not limited to continuous improvement strategies, will be discussed. It is anticipated that the results of this project will be beneficial to healthcare executives, practicing professionals, patients, and educators; therefore, the resulting paper will be presented at an academic conference and possibly submitted for publication to a refereed journal.